First of all, sorry for the inconvenience caused to you by the above situation. But you said that our service is bad, which is questionable. You have a freight forwarder in China, and we are responsible for transporting the goods to your freight forwarder's warehouse. Later, you said that you did not receive the battery, and I have been cooperating with you to verify and solve the problem. The final conclusion is that various evidences show that the battery was in the packaging before leaving our warehouse, which also matches the data when it was put into the warehouse at the freight forwarder's warehouse. If it is indeed our problem that the battery was missed, we will bear all responsibilities and expenses and reissue the battery for you. In fact, I have already cooperated with you in any request you have, including reissuing the battery for you later and arranging international express delivery to you, please don't say bad things about anyone at will, thanks